Service Portfolio | Chubb Edwards

The Chubb Edwards network of technical experts is committed to keeping your system operating as efficiently as possible.  This commitment yields a company-wide focus on all aspects of our extended service offering, which includes:

  • Technical Support Services (TSS).  Expert off-site assistance to diagnose and potentially remotely resolve concerns that you may encounter. 
  • National Service Dispatch (NSD).  Our dispatch professionals work on your behalf to arrange a site visit from a highly skilled Chubb Edwards technician at the earliest opportunity. 
  • Remote Services Environment (RSE).  Automatic polling of enrolled system components (such as a digital video recorder) to regularly check system health and performance level.
  •  i-service.  A specially developed mobile device delivering real-time information to our experts in the field to prepare them with all needed information prior to arrive at your site.
  • i-link.  A self-service portal to allow you to place, track and monitor the status of your service calls with Chubb Edwards. 
  • Continual Feedback.  We’ll ask for your opinion at appropriate intervals after service.  Any concerns you identify are automatically escalated within our organization to ensure the right people are involved to resolve any issue. 
  • Field Service Excellence.  Our skilled and experienced teams of technicians are factory trained and engaged in continual skill enhancement programs.  At Chubb Edwards, safety is our first priority.  All technicians are trained and mandated to put safety first.

For more information on the Chubb Edwards service portfolio, please call 800-668-2482 or click here.


Chubb Edwards’  Service Plans offer a proactive approach in optimizing the performance of your Life Safety Solution. While Chubb Edwards systems are designed and installed to meet exacting standards, all equipment can experience wear and performance deterioration throughout its life. A service plan allows you to avoid unexpected service costs and extended interruptions in your security coverage.
Our service team is available to you 24 hours a day, 7 days a week. The Chubb Edwards network of service professionals is backed by an advanced infrastructure focused on response and problem resolution.
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Platinum One Security

Service Plan 

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Platinum One
Life Safety Service Plan

Preventative Maintenance Agreement